INFO & TERMS

Please also do take notice of the other chapters presented at this tab:

Special Services, 

Rules & Recommendations

Standard Business Terms

 

INFO & TERMS

  • A minimum of two nights per stay is required.
  • A maximum of two persons per room.
  • Adults only.
  • Breakfast is included for all stays.
  • Check-in after 3 pm.
  • Check-out before 11 am.
  • No pets allowed.
  • Additional costs during your stay, such as wellness treatments, tour and transportation program, mini bar consumptions etc, will be added to your check-out bill.

    Since credit cards can not be accepted due to restrictions in Cuba, the payment of this bill has to be done in cash and in Euro’s only at your check out.

  • The rates include luxury accomodation, all taxes and service charges.

CANCELLATION POLICY

STANDARD CANCELLATION TERMS.

Any cancellation has to be done in writing and will incur a charge in full from the moment that the reservation has been confirmed. In the event of ‘No-show’ the same cancellation policy applies.

After a reservation confirmation, a date change is not possible. Only in exceptional matters and depending on availability, a date change can be processed with an extra administration fee of 50 Euro per change.

COVID-19 CANCELLATION TERMS.

This property offers easy COVID-19 cancellation terms:
Cancellations made due to a positive COVID-19 test need to be verified by email with a copy of the official test result document. In case of official travel restrictions due to the COVID-19 pandemic or a positive COVID-19 test result, guests can cancel free of charge up to one week before arrival. For a COVID-19 cancellation in the period of 7 days before arrival a one night fee will be charged. 

*Please note that for any reimbursements of payments due to a cancellation an administration and transfer fee of 20 Euro will be charged.

INFORMATION FOR AMERICAN VISITORS

Despite political restrictions due to the American embargo on Cuba, it is fairly easy to travel to the country as an American providing there is an educational reason for traveling (an Art-Tour for example)or, when you are supporting the people. Simply put, this means staying in privately owned hotels such as the A|S Boutique Residence, rather than those that are state owned hotels. A|S Boutique Residence can organise all one day or multiple day tours with Old Timer Cars and a driver, so no specialised travel agent is needed.

CUSTOMS INFORMATION

Since the A|S Boutique Residence is a privately owned business, in Cuba it is registered in the category RESIDENCIA, and mentioned as such at the Cuban customs formulars. 

For any inquiries, contact  [email protected]

By booking a room or suite, you automatically agree with the business terms & conditions of A|S BOUTIQUE RESIDENCE.

We are looking forward to welcoming you in the heart of Old Havana!