Standard Business Terms A|S Boutique Residence


These business terms apply to all contracts for the provision of the A|S rooms for accommodation as well as all further supplies and services of the A|S Boutique Residence in connection therewith. The standard business terms of the customer are only applicable if this is expressly agreed to in writing. If any of the following provisions are invalid for any reason, this does not affect the validity of the contract and the other provisions.


Offers of the A|S Boutique Residence are always subject to change. The contract is concluded through the acceptance of the booking by the Residence. If the person making the booking acts in the name of and on the account of a third party (the customer), the person making the booking is jointly and severally liable together with the customer for all obligations arising from the contract as far as the Residence has a corresponding declaration of the person making the booking. The sub-letting and re-letting of the provided rooms as well as use for other purposes than accommodation require the prior written consent of the Residence.


The prices in the booking confirmation of the A|S Boutique Residence apply. The prices include statutory VAT. 

All payments  have to be done via our website with a valid credit card payment for the complete cost of the reservation. The payment is automatically a confirmation of the reservation and an acceptation of the cancellation policy as mentioned on this website. 

For guests who want to make a reservation whilst being already in Cuba, the following procedure applies:

Because of Cuba’s bank and credit card restrictions, an online credit card payment of the reservation is not possible when already being in Cuba. Therefore the only possibility will be a cash payment in Euro’s of the full stay upon arrival.  


The A|S Boutique Residence is only liable for willful actions and gross negligence of the Residence, its legal representatives or agents. In the event of breach of material contractual obligations, the hotel is also liable for slight negligence. In this case the liability is limited to the reimbursement of the foreseeable damages that are typical to the contract. A|S is not responsible in any way for damages arising from injury to life, body or health of our guests during their stay in our Residency and in Cuba.

A|S Boutique Residence is not liable for objects brought in by guests, such as money, securities and valuables. All objects and valuables or money brought in by the customer remain in the residency at the risk of the customer. Therefore, each room has a personal safe.


The customer is liable for all damages to buildings or stock caused by himself or any further guests and other third parties from within his sphere. As far as the hotel procures technical and other equipment at the request of the customer, it acts exclusively on behalf of, with the authority of and for the account of the customer. The customer is liable to the third party for the careful handling and proper return of the equipment. He shall save and hold the hotel harmless from all claims of third parties arising from the provision of the equipment.



Any cancellation will incur a charge in full from the moment that a reservation has been confirmed.


This property offers easy COVID-19 cancellation terms:

Cancellations made due to a positive COVID-19 test result need to be verified by email with a copy of the official test result document. In case of official travel restrictions due to the COVID-19 pandemic, guests can cancel free of charge up to one week before the arrival date. For a COVID-19 cancellation in the period of 7 days before arrival a one night fee will be charged.

For any reimbursements of payments due to a cancellation an administration and transfer fee of 20 Euro will be charged.

Cancellation within the meaning of para VI also includes a change in the scope of the contract through delayed arrival or early departure as well as a change in the number of participants.


Changes or additions to this agreement or these business terms must be made in writing. This also applies for the change of the written form clause. Unilateral changes or additions by the customer are invalid. The place of performance and the place of payment in case of cash payment is the seat of the A|S Boutique Residence. The law of the Federal Republic of Cuba is applicable. The exclusive place of jurisdiction for all disputes arising from or in connection with the contract is the seat of the A|S Residency.