TERMS & CONDITIONS

These terms are applicable to all contracts of any kind made by the A|S Boutique Residence and it’s clients and apply to all bookings and agreements for accomodation, consumption and use of all services at the A|S Boutique Residence. Clients are invited to read these provisions and note their responsabilities, arrangements for payments, cancellation terms and limitations on the liability of the A|S Boutique Residence.  The contract is conditional on the payment of the reservation and by using the website, you automatically agree to bind by these terms and conditions. The A|S Boutique Residence is entitled to modify these Terms and Conditions at any time without prior notice. It is recommended that you (re)view these Terms and Conditions upon your repeated use of the website.

I. SCOPE OF APPLICATION

These business terms apply to all contracts for the provision of the A|S Boutique Residence rooms for accommodation as well as all further supplies and services of the A|S Boutique Residence in connection therewith. The standard business terms of the customer are only applicable if this is expressly agreed to in writing. If any of the following provisions are invalid for any reason, this does not affect the validity of the contract and the other provisions.

II. FORMATION OF CONTRACT AND SUBJECT MATTER

Offers of the A|S Boutique Residence are always subject to change. The contract is concluded through the acceptance of the booking by the Residence. If the person making the booking acts in the name of and on the account of a third party (the customer), the person making the booking is jointly and severally liable together with the customer for all obligations arising from the contract as far as the Residence has a corresponding declaration of the person making the booking. The sub-letting and re-letting of the provided rooms as well as use for other purposes than accommodation require the prior written consent of the Residence. The hotel is entitled to provide rooms that differ from what is described in the agreement, except if such a request is clearly unreasonable and as long as it remains a room in the same room category or an upgraded room category.

III. TERMS OF PAYMENT

Rooms, suites or the entire residence can be reserved via the website. A booking is deemed as binding once the guest has confirmed by using their creditcard. To any booking that is performed through the website the then applicable rates and conditions shall apply. The prices in the booking confirmation of the A|S Boutique Residence apply. The prices include statutory VAT. 

The A|S Boutique Residence shall at all times be entitled not to accept or perform a booking or to set additional conditions for the acceptance or performance of a booking. You will make use of the services of The A|S Boutique Residence in accordance with the applicable law, these Terms and Conditions respectability and in accordance with the reasonable instructions of the A|S Boutique Residence as published on the website or provided in the hotel.

All payments for reservations have to be done via our website with a valid credit card payment for the complete cost of the reservation at the moment of booking. The payment is automatically a confirmation of the reservation and an acceptation of the cancellation policy as mentioned on this website. For cooperating agents and third parties involved in a reservation, the same payment conditions apply, unless other payment methods have been agreed in writing by both parties.

For guests who want to make a reservation whilst being already in Cuba, the following procedure applies:

Because of Cuba’s bank and credit card restrictions, an online credit card payment of the reservation is not possible when already being present in Cuba. Therefore the only possibility will be a cash payment in Euro’s of the full stay upon arrival. Also in this case all the conditions as mentioned on this website remain in place. 

Any other cash payments from the guest’s to A|S for any services or consumptions provided by A|S during their stay at the hotel, will be collected to the guests hotel bill, which will have to be settled in cash EURO prior the client leaving the hotel. Creditcards cannot be accepted in this hotel for any payments, due to Cuba’s credit card restrictions. 

IV. LIABILITY OF A|S BOUTIQUE RESIDENCE

The A|S Boutique Residence is only liable for willful actions and gross negligence of the Residence, it’s legal representatives or agents. In the event of breach of material contractual obligations, the hotel is also liable for slight negligence. In this case the liability is limited to the reimbursement of the foreseeable damages that are typical to the contract. A|S is not responsible in any way for damages arising from injury to life, body or health of our guests during their stay in our Residency and in Cuba. A|S is not responsible in any way for damages or injuries that might occur during tours, transportation or any other services, including wellness treatments, dance classes or yoga sessions that have been provided by A|S or third parties. A|S Boutique Residence is not liable for objects brought in by guests, such as money, securities and valuables. All objects and valuables or money brought in by the customer remain in the residency at the risk of the customer. Therefore, most of the rooms have a personal safe. The hotel is not obliged to accept and/or take in to safe keeping any property of the guest.

V. LIABILITY OF THE CUSTOMER

The customer is liable for all damages to buildings, property or stock caused by himself or any further guests and other third parties from within his sphere. The value of any damaged goods will be indicated by the hotel and damaged goods will be charged to the guests in full. As far as the hotel procures technical and other equipment at the request of the customer, it acts exclusively on behalf of, with the authority of and for the account of the customer. The customer is liable to the third party for the careful handling and proper return of the equipment. He shall save and hold the hotel harmless from all claims of third parties arising from the provision of the equipment.

VI. CANCELLATION TERMS.

STANDARD CANCELLATION TERMS

Any cancellation will incur a charge in full from the moment that a reservation has been confirmed. In the event of ‘No-show’ or in the event of an offline reservation, the same cancellation policy applies.

COVID-19 CANCELLATION TERMS

This property offers easy COVID-19 cancellation terms:

Cancellations made due to a positive COVID-19 test result need to be verified by email with a copy of the official test result document. In case of official travel restrictions due to the COVID-19 pandemic, guests can cancel free of charge up to one week before the arrival date. For a COVID-19 cancellation in the period of 7 days before arrival a one night fee will be charged.

For any reimbursements of payments due to a cancellation an administration and transfer fee of 20 Euro will be charged.

Cancellation within the meaning of para VI also includes a change in the scope of the contract through delayed arrival or early departure as well as a change in the number of participants. In these or similar cases a charge in full remains in place.

The customer cannot derive any rights from a verbal cancellation.

VII. CCTV, PHOTOGRAPHY AND FILMING

In the public area’s of the A|S Boutique Residence CCTV is in operation and video recordings may be made for security reasons. All professional photography and filming must be authorized by a member of the management of the A|S Boutique Residence and, under any circumstances, has to be accompagnied by a staff representative of the hotel.

VIII. INTELLECTUAL PROPERTY RIGHTS

All information, data and materials presented on this website, and all social media accounts, including logo’s, content and images are subject to copyright and/or to other intellectual property rights, and any commercial use and/or reproduction of such content is prohibited.

IX. FINAL PROVISONS

Changes or additions to this agreement or these business terms must be made in writing. This also applies for the change of the written form clause. Unilateral changes or additions by the customer are invalid. The place of performance and the place of payment in case of cash payment is the seat of the A|S Boutique Residence. The law of the Federal Republic of Cuba is applicable. The exclusive place of jurisdiction for all disputes arising from or in connection with the contract is the seat of the A|S Boutique Residence.