{"id":13244,"date":"2024-01-24T08:40:49","date_gmt":"2024-01-24T13:40:49","guid":{"rendered":"https:\/\/www.asresidence.com\/?page_id=13244"},"modified":"2025-11-18T09:49:48","modified_gmt":"2025-11-18T14:49:48","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.asresidence.com\/wp-content\/mystaging01\/faq-and-terms\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\"The<\/figure><\/a><\/div>
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\"An<\/figure><\/a><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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FAQ
A|S Boutique Residence<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A|S Boutique Residence is dedicated to creating a welcoming, safe, and inclusive environment. Our priority is to foster positive spaces where all individuals feel comfortable and valued.<\/p>

By making a reservation and entering our hotel premises, all guests are deemed to have automatically agreed to abide by our rules of conduct and the topics covered in these FAQs. It is essential for all guests to comply with our rules, recommendations, and regulations to ensure a pleasant stay. Failure to comply may result in immediate removal from our premises without any form of restitution or compensation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Important<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Please note that once you arrive in Cuba, credit cards do not work. All services \u2014 including restaurants, transportation, and additional hotel services \u2014 must be paid in cash, either in Euros (EUR) or U.S. Dollars (USD).<\/p>

Keep in mind that neither USD nor EUR can be obtained from banks or ATMs in Cuba, so you must bring the necessary currency with you from abroad.<\/p>

Once your reservation is confirmed, we will send you further information on this topic ten days before your arrival date.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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The Hotel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the Hotel address?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The hotel is located in the historical heart of Old Havana, declared a UNESCO Heritage Site, at:<\/p>

Jes\u00fas Mar\u00eda #258, e\/ Picota<\/em> and Compostela<\/em> (important to mention, when giving directions to your driver)<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes, the A|S Boutique Residence is a fully privately owned business. That being the case, it belongs to the category of RESIDENCIAS<\/em>.<\/p>

Therefore, by American law, American citizens are also allowed to stay at this Hotel.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes the hotel have backup generators in case of a power cut\/blackout?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, the hotel is equipped with backup generators to ensure a full energy supply during power cuts\/blackouts, including air conditioning. Additionally, all nine of our suites feature rechargeable vents and rechargeable lights.<\/p>

Cuba is currently facing an economic crisis, resulting in fuel shortages that impact the national energy supply. As a consequence, the government has implemented scheduled power cuts\/blackouts.<\/p>

These controlled outages (typically lasting 2\u20134 hours) mainly occur outside Old Havana\u2019s historic district, where our hotel is located. While regulated power cuts\/blackouts do occasionally happen in Old Havana, they are far less frequent than in nearby districts like Vedado or Central Havana.<\/p>

Our hotel is rarely affected, as it sits on one of Old Havana\u2019s oldest streets, with underground electrical cabling. This infrastructure makes it exceptionally difficult to include our area in scheduled outages.<\/p>

While the likelihood of a power cut during your stay is minimal, we are fully prepared should the situation arise.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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This is a ‘Suite-Only’ Hotel featuring 9 luxury suites: a Penthouse Suite, three ‘Living-room’ Suites, two Loft Suites, and three Junior Loft Suites; accommodating a maximum of 18 guests, with a maximum of two guests per suite.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Indeed, we warmly welcome guests of all kinds.<\/p>

However, due to the historical architecture and the lofty duplex design of certain suites, the Residence may pose challenges for guests with limited mobility, those undergoing medical or surgical treatment, individuals in rehabilitation or recovery, as well as those who are overweight or morbidly obese.<\/p>

The Art Suite<\/a>, located on the ground floor, is an exception as it offers easy accessibility.<\/p>

For more comprehensive information, please don’t hesitate to reach out to us via e-mail.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Travelling from the airport to the Hotel by taxi typically takes around 35 minutes<\/em>. Additionally, the Hotel offers Classic Car Airport Transfers<\/em> for a unique and stylish arrival experience.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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If a guest arrives with a rental car, there is a parking space available in front of the hotel equipped with a camera surveillance system. Guests can park their vehicles in this area free of charge.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We warmly welcome guests from all around the world, and it is important to note that we are a gay-friendly establishment.<\/p>

We kindly advise guests to review the Mobility and Limitations<\/a> section of our Terms & Conditions to learn more about the accessibility of the Hotel.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat languages are spoken by the staff at the Hotel?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Your hosts are fluent in English, Dutch, German, French, and Spanish, and they also have basic knowledge of Russian. In the event of their absence, there will be a representative available who can communicate in both Spanish and English.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs the service available 24 hours a day?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our establishment provides a 24-hour front desk with dedicated receptionist service, ensuring assistance at any time. Additionally, our concierge service is available from 8:00 AM until 9:00 PM, ready to assist you with any inquiries or requests.<\/p>

After 9:00 PM, a professional guard is present at the Residence throughout the night.<\/p>

Furthermore, the Hotel offers a WhatsApp service<\/em> for the convenience of all our guests.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre museums and attractions within walking distance of the Hotel?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Indeed, the Hotel is situated in the heart of the historical district of Old Havana, a UNESCO Heritage Site. As such, all major city attractions and landmarks are conveniently within walking distance from the Hotel.<\/p>

In fact, La Plaza Vieja<\/em>, the largest historical square and one of the major attractions, is just a short 6-minute walk away from the Hotel.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs Havana considered a safe destination?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Havana is widely regarded as a safe city with a low crime rate. Our Residence is situated in a friendly, secure, and vibrant historical area, offering an authentic atmosphere.<\/p>

However, we maintain the safety of our guests with the presence of a Professional Guard during the evening and throughout the night. Additionally, for enhanced security, our Residence premises are equipped with a comprehensive CCTV system.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t