FAQ
A|S Boutique Residence

A|S Boutique Residence is dedicated to creating a welcoming, safe, and inclusive environment. Our priority is to foster positive spaces where all individuals feel comfortable and valued.

By making a reservation and entering our hotel premises, all guests are deemed to have automatically agreed to abide by our rules of conduct and the topics covered in these FAQs. It is essential for all guests to comply with our rules, recommendations, and regulations to ensure a pleasant stay. Failure to comply may result in immediate removal from our premises without any form of restitution or compensation.

The hotel is located in the historical heart of Old Havana, declared a UNESCO Heritage Site, at:

Jesús María #258, e/ Picota and Compostela (important to mention, when giving directions to your driver)

If a guest arrives with a rental car, there is a parking space available in front of the hotel equipped with a camera surveillance system. Guests can park their vehicles in this area free of charge.

Yes, the A|S Boutique Residence is a fully privately owned business. That being the case, it belongs to the category of RESIDENCIAS.

Therefore, by American law, American citizens are also allowed to stay at this Hotel.

Travelling from the airport to the Hotel by taxi typically takes around 35 minutes. Additionally, the Hotel offers Classic Car Airport Transfers for a unique and stylish arrival experience.

The Hotel features two Signature Suites, three Junior Loft Suites, and one Duplex Guest Room; accommodating a maximum of 12 guests with a maximum of two guests per room.

Yes, it is completely safe to use credit cards for payment. When making a booking, payments are processed through a secure and reliable system, ensuring the safety of your transaction.

We accept all Visa and Mastercard credit cards that support 3D Secure authentication.

However, if you have any doubts or questions, you can always reach out to us via e-mail at: reservations@asresidence.com

Any cancellation made after the payment of a reservation that has been confirmed will incur a full charge. The same cancellation policy applies in the event of a no-show.

Cancellations also encompass changes in the contract terms, such as delayed arrival, early departure, or adjustments to the number of participants. In such cases or similar circumstances, a full charge will be applicable.

Once a reservation has been confirmed and the payment has been made, it is not possible to change the dates of the reservation.

Prospective guests cannot claim any rights based on a verbal cancellation.

Once a reservation has been confirmed and the payment has been made, the reservation becomes binding. Please note that date changes are not possible.

A minimum stay of two nights is required.

All rates include luxurious accommodations, as well as applicable taxes and service charges.

Yes, group bookings are possible!

Group bookings can be made here: Rooms & Booking -> The Entire Residence

Also, additional information can be found here: Groups & Retreats

The check-in time begins from 2:00 PM onwards.

The check-out time is at 11:00 AM.

Late check-outs until 1:00 PM are complimentary, subject to availability.

For late check-outs between 1:00 PM and 8:00 PM, half of the nightly room rate will be charged, also subject to availability.

Please note that luggage storage is available.

Early check-ins can only be arranged for bookings that include the day prior to the date of arrival (pre-registration). The charge for early check-in will be based on the day rate for the preceding day.

Furthermore, early check-ins cannot be guaranteed for bookings that do not include pre-registration. If guests arrive earlier than expected, we will make every effort to accommodate them. However, please note that access to rooms before 2:00 PM cannot be guaranteed.

Early check-outs before 8:00 AM are possible if requested at least one day in advance. In such cases, the check-out bill can be settled the day before the scheduled departure date.

Yes, it’s possible!

If guests are already at the Hotel, they are welcome to approach our reception desk staff for further assistance.

If guests have not yet arrived, we kindly request them to e-mail us in advance at reservations@asresidence.com to make the necessary arrangements.

Indeed, the Hotel is situated in the heart of the historical district of Old Havana, a UNESCO Heritage Site. As such, all major city attractions and landmarks are conveniently within walking distance from the Hotel.

In fact, La Plaza Vieja, the largest historical square and one of the major attractions, is just a short 6-minute walk away from the Hotel.

Your hosts are fluent in English, Dutch, German, French, and Spanish, and they also have basic knowledge of Russian. In the event of their absence, there will be a representative available who can communicate in both Spanish and English.

We warmly welcome guests from all around the world, and it is important to note that we are a gay-friendly establishment.

We kindly advise guests to review the Mobility and Limitations section of our Terms & Conditions to learn more about the accessibility of the Hotel.

Please note that our hotel is exclusively for adults (ADULT-ONLY), and therefore, we only welcome guests who are 16 years of age or older.

Any additional guests, whether visiting or staying overnight, must receive prior authorization from the Hotel Management. Please note that extra guests will be required to register and present a valid ID.

In the event that additional guests arrive in the evening or late at night, the Hotel Guard is authorized to make decisions in accordance with the Hotel’s policies and procedures.

Furthermore, please note that a maximum of two guests per room is allowed.

Absolutely, an à la carte breakfast at our Grand Café HAV is always included with your stay.

Please be aware that breakfast is served from 8:30 AM until 11:00 AM.

For guests who have early departures due to pre-booked (with our Hotel) guided day tours, a special early breakfast service can be arranged for 7:30 AM.

Absolutely! The breakfast provided is à la carte and complimentary. Moreover, if you have any specific dietary requirements, kindly inform our staff, and we will do our best to accommodate your needs, based on our available options.

Please note that once guests are in the hotel, services cannot be paid using a credit card, as there are restrictions on credit card payments in Cuba.

As a result, any expenses incurred during your stay, such as minibar consumption, restaurant meals, tours, wellness services, or any other additional services provided by the hotel, will be added to your check-out bill. Payment for these charges is required in cash, either in euros (EUR) or American dollars (USD), based on the prevailing exchange rate on the day of settlement.

Regrettably, no alternative payment methods are available.

Upon confirmation of the reservation, guests will receive our Tour Menu and Wellness Menu, which provide comprehensive details of the services offered by the Hotel. These menus include information on prices and recommendations for making reservations.

Please note that it is highly recommended to make all reservations in advance before your arrival in Cuba. This ensures that you can secure your desired wellness appointments, guided tours, and transportation services.

Additionally, please be aware that payments can only be made in cash once you are on the island, as credit card payments are restricted in Cuba. We accept payments in euros (EUR) or American dollars (USD) based on the prevailing exchange rate on the day of arrival.

Upon confirmation of the reservation, guests will receive our Curated List of Restaurants, which provides recommendations for dining options. Additionally, our staff is delighted to assist with making restaurant reservations on behalf of our guests, as requested.

Please note that it is highly recommended to submit all reservation requests in advance before your arrival in Cuba.

Upon confirmation of the reservation, guests will receive our Tour Menu, which contains all the necessary information regarding transportation services and airport transfers.

We highly recommend taking advantage of the convenience and comfort of our A|S – Airport Old Timer Airport Transfer Service (air-conditioned) for a personalized pickup from the airport. This service is automatically included when guests choose the VIP Service package from the list of additional services during the booking process on our website. Alternatively, guests can contact us via e-mail to request this service.

For guests seeking shorter taxi rides within Havana, our staff can assist in arranging classic car taxis on their behalf. In such cases, guests will need to make payments directly to the drivers, who are our trusted partners. It is important to note that these cars must be booked several hours in advance, as last-minute requests cannot be accommodated.

Certainly! We offer exceptional VIP Service packages that provide exclusive and extraordinary benefits to our guests, ensuring they have an unparalleled and luxurious experience right from the beginning.

Guests are warmly invited to select our VIP Perks options during the reservation process for our rooms or suites on our website.

For more detailed information, please visit the Perks page.

We kindly request that all guests maintain a respectful and courteous demeanour during their stay. Any form of unlawful acts or disrespectful behaviour towards other guests or staff members will not be tolerated under any circumstances.

We are pleased to serve you daily from 8:30 AM to 1:00 PM, and again from 3:00 PM to 9:00 PM.

After 9:00 PM, a Professional Guard is present at the Residence throughout the night.

Furthermore, the Hotel offers a WhatsApp Service for the convenience of all our guests.

Absolutely! Guests have the freedom to enter the Hotel at any time, as each room is equipped with its own set of private keys. This ensures convenient access to both the rooms and the Hotel premises.

All of our rooms and suites are equipped with King-size beds only, and we do not provide additional one-sleeper beds.

Please note that a maximum of two guests per room or suite is allowed.

Indeed, there is a safe-deposit box provided in all of our rooms and suites. This allows our guests to securely store their valuables during their stay.

All of our rooms are equipped with one or more air conditioning units, which can also function as heaters.

In order to encourage a sustainable lifestyle, it is necessary to turn off the air conditioning before leaving the room or when windows or doors are open. In the event that guests may have forgotten to do so, our staff will kindly assist by turning it off.

A|S Boutique Residence maintains a smoke-free environment. Nevertheless, a designated smoking area is available at the rooftop terrace.

Should guests smoke inside their rooms or outside the designated smoking area, a full night room smoking fine will be applicable and must be paid in cash immediately.

Unfortunately, we do not have any connecting rooms or suites available.

Yes, we offer unlimited and complimentary Wi-Fi access.

All of our rooms and suites are equipped with a TV for your entertainment.

Regrettably, due to the restrictions imposed on Cuba, international TV channels are not available. Additionally, the local TV reception is not optimal. However, to compensate for this, the Hotel offers a complimentary selection of TV series and films for your enjoyment in place of regular TV programming.

Unfortunately, pets are not permitted.

Regrettably, both eating inside the rooms and bringing food into the rooms are prohibited.

Please be advised that bringing and consuming alcoholic and non-alcoholic beverages not provided by the Hotel is not permitted in any of its public spaces and terraces.

Yes, upon request, the Hotel will provide up to two beach towels per room.

In the event of a lost room key, a fee of €50 (fifty euros) will be charged, payable in cash.

Havana is widely regarded as a safe city with a low crime rate. Our Residence is situated in a friendly, secure, and vibrant historical area, offering an authentic atmosphere.

However, we maintain the safety of our guests with the presence of a Professional Guard during the evening and throughout the night. Additionally, for enhanced security, our Residence premises are equipped with a comprehensive CCTV system.

Indeed, we warmly welcome guests of all kinds.

However, due to the historical architecture and the lofty duplex design of certain rooms and suites, the Residence may pose challenges for guests with limited mobility, those undergoing medical or surgical treatment, individuals in rehabilitation or recovery, as well as those who are overweight or morbidly obese.

The Art Suite, located on the ground floor, is an exception as it offers easy accessibility.

For more comprehensive information, please don’t hesitate to reach out to us via e-mail.

Any professional photography and filming activities must be requested in advance and authorized by a member of the Hotel Management.

Please note that a fee will be applicable, and it is necessary to have a member of our staff present throughout the duration of the professional photography or filming session.

For further details, please do not hesitate to contact us via e-mail.

Yes, it is indeed possible to book the hotel for meetings and events. You can find all the relevant information on our Groups & Retreats page.

We offer honeymoon concept packages that include wedding planning services.

We are dedicated to creating an unforgettable birthday experience with our specialized birthday concept.

For further information, please do not hesitate to contact us via e-mail.

Drug dealing and/or consumption of any kind is strictly prohibited.

Obviously, any activities that are illegal and unlawful according to Cuban law are strictly prohibited.

Any violation of the lawful regulations by guests will result in immediate termination of their stay at the hotel, without a refund. The involvement of the police will be determined by the Hotel Management, based on the seriousness of the offence.

In the unfortunate event of damage to towels, bedsheets, furniture, or any other property within the Hotel, guests will be held responsible and charged accordingly.

Comprehensive information regarding liabilities, damage to hotel property, and stock can be found in the Guest Liability section of our Terms & Conditions.

Despite the various restrictions imposed by the American embargo on Cuba, it is relatively straightforward for Americans to travel to the country.

Americans are allowed to visit Cuba provided there is an educational reason for travelling, such as an Art-Tour, or when supporting the local community. This means it is acceptable to stay in privately-owned hotels like the A|S Boutique Residence, rather than opting for state-owned accommodations.

A|S Boutique Residence can organize one-day or multi-day tours with Old Timer Cars and a driver, eliminating the need for a specialized travel agent. Only a Tourist visa is required for these arrangements.

As the A|S Boutique Residence is a privately-owned establishment in Cuba, it should be indicated as RESIDENCIA in the Cuban customs forms.

Furthermore, we strongly advise guests to thoroughly review the official government websites for regulations and requirements regarding travel to and from Cuba.

It is advisable to also read the Terms & Conditions page, which provides a detailed description of the conditions and terms that apply to the use of this website and all services provided by the Hotel.

How to Make a Reservation

Prospective guests can easily make reservations for rooms, suites, or the entire residence by selecting the ‘Rooms & Booking’ option in the Main Menu and choosing their preferred accommodation.

On the accommodation page, prospective guests can enter their preferred dates in the booking calendar, and the available rooms and suites, along with their respective rates, will be displayed for their convenience.

Payments can be made using a credit card. We accept Visa and Mastercard credit cards with support for 3D Secure authentication for secure payment transactions.

Kindly keep the following in mind:

  • A booking is considered confirmed and binding once the customer has made full payment.
  • By making a reservation for a room, suite, or the entire residence, the customer is deemed to have automatically agreed to our Terms & Conditions.

For any specific inquiries, please do not hesitate to contact us at: reservations@asresidence.com